Registration & Cancellation Policy

Guidelines for Participants:-
• Each member of the group (participants/leaders/ clients & staff) wears protective mask while on interaction with each other. Do carry few unused, disposable masks.
• It is strongly recommended to wear caps, full sleeves shirts and full trousers and shoes for adventure activities. It reduces exposure of your body parts.
• It should be ascertained from the participants that they are not residing / have not traveled in a containment zone and have not come in contact with any person who was tested positive in last 14 days.
• Ascertain whether any participant has any symptoms of Influenza like illness (ILI) like fever, dry cough, weakness, severe body ache etc. at the time of beginning of activity. If it is so then he/she should be asked not to participate activity and be evacuated on medical grounds and should be asked to report to local health authority with his own expenses.
• Maintain distance of 6 feet when you sleep in the night. If for some reason such distancing is not possible, then try sleeping in criss-cross manner to avoid face proximity.
• Do carry plastic sheets as ground-sheet. (Remember to bring them back!)
• Strictly avoid eating gutkha, pan masala, cigarette or sniffing tapkir which induces spitting, coughing or sneezing.
• Avoid touching external surfaces and touching your face when in outdoors.
• If the location of your adventure activity is too crowded then be prepared to leave or wait for the crowd to disperse/for your turn.
• It is mandatory that a participant informs the organizers if he tests positive for Covid within 14 days of returning from adventure activity. It will help the organizers to inform and alert all other persons in the group, so that they can follow the medical/government norms in this regard. Here it is absolutely essential that the participant observes transparency and informs the organizers/group leaders about his Covid test results.While planning any adventure activity, remember that you have been idle at home during lock-down period. Try and achieve a minimum physical fitness.

Rules for Participants:-
• Carry your own cutlery for hygiene and safety purpose (Plate, Bowl, Spoon and Tea mug)
• Convey your true medical conditions to organizers while enrolling after activity completion found positive if any.
• Carry hand sanitizer (alcohol>70%) in sufficient quantity with you. Also wear mask while interaction with each other.
• Carry extra mask and face-shield. Use face-shield in travelling while you may interact with co-participant.
• Hydrate yourself properly throughout the Activity.
• Do not eat from the same plate or do not share your food or water bottle with anybody.
• Avoid using sleeping bag or sleeping mattress of another person, carry your own required material/personal gear.
• Spitting spreads several diseases and is BAD for social hygiene in general. So spitting is prohibited and so avoid spitting.
• Dig small toilet pits for morning chores and fill them with soil before leaving the place. While using soil, mix disinfectant in the soil.
• Do not urinate on the trail or in flowing water, go to a safe distance away from the trail.
• Always wash your hand with sanitizer before touching any food item or touching face.
• Arogya Setu App compulsory in each participant mobile with Bluetooth enabled.
• Follow practices based on Leave No Trace (LNT) Seven Principles strictly, especially with respect to disposable masks and gloves, tissue paper and wastage/litter.
• Carry Plastic bag for wastage/litter take back to home.

Rules For Trek Organizers:-
• Keep group size small i.e. 8 to 12 persons till social distancing norms are in place.
• Do not enroll any person who is above 55 and is carrying co-morbidity like hyper-tension, diabetes, heart ailments and respiratory problems.
• Maintain social distancing at all times while undertaking any adventure activity.
• As far as possible avoid popular trails, trekking routes, adventure spots, parks that attract large crowds. Instead, go for relatively lesser visited/explored areas.
• Explore the possibility of conducting adventure activity on week-days, if you plan to visit popular destinations.
• It is recommended to go for one-day activities in the beginning. The outing could be easy and non-technical. Once the situation improves (we will come to know through authorized sources), you can go for multi-day and more rigorous activities.
• It is advisable that all the persons on the trail including leaders have Arogya Setu app on their smart phones.
• If any villager is supplying food, ensure that all the social distancing norms are observed while preparing such food. Also ensure that the food supplied is properly cooked.

Please Note:- (V V Imp)
• Do not wander off the trail unnecessarily.
• Do not touch vehicle door knobs / handles, window panes, window bars, seat bars etc. unnecessarily.
• Use personal face-shield with mask while in travel.
• Use sanitizer while entering and exiting the vehicle. Also carry a spare bed sheet to cover your own seat when you are travelling.
• While taking out water from water source, do not dip your water bottles directly into it. One group member should take water out from the source by using sanitized bottles or use utensils like ograle, danda patele, pohra etc. to take out the water. DO NOT contaminate the water by dipping your hands, feet or utensils directly into the water.
• Avoid bathing during a day activity especially in ponds, reservoirs etc. However, clean your hands regularly. But don’t wash your hands or feet near the water source.
• Don’t wash utensils anywhere near the water.
• Have minimal interaction with the local village population
• When required, only the leader of the group should visit the village.
• If you engage any villager as a guide or help, do provide him with mask.
• Avoid gifting things to villagers in the current context.
• If the villagers are in need of anything or are in trouble, gather all the facts and convey it to the proper government authority or any NGO working locally.

Registration Policy: (Short and Long Tours excluding weekend tours)

• The participant needs to deposit minimum 50% of the event amount at the time of registration.
• The remaining amount should be deposited 15 to 10 days prior to the actual event else the booking is liable to be cancelled with no refund.
• The payment should be done as per the modes mentioned in the Payment Policy.

Cancellation and Refund Policy:

Events (More than 4 Days)

1. If cancellation done prior to 60 days of outing 75% will be refunded.
2. If done prior to 45 days of outing 50% will be refunded
3. If done prior to 30 days of outing 30% will be refunded
4. After that no refund will be provided.
5. Flight costs are to be considered fully non-refundable i.e the difference between the cost ex-mumbai and ex-leh

Events (3-4 Days)

1. If cancellation done prior to 30 days of outing 75% will be refunded.
2. If done prior to 15 days of outing 50% will be refunded
3. If done prior to 7 days of outing 30% will be refunded
4. After that no refund will be provided.

Events (1 or 2 days)

1. If cancellation done prior to 10 days of outing 75% will be refunded.
2. If done prior to 5 days of outing 50% will be refunded
3. After that no refund will be provided.

Events with Flight Tickets from Trikon: 

   1. In case of cancellation of booking with flight tickets included, The refund for ticket amount will be provided as per the policy of airlines. Please check with us before booking. 

Cancellation in case of Force Majeure 

Your Safety Comes First – Important Information on Tour Rescheduling and Cancellations in case of Force Majeure

At T Trikon, your safety and well-being are our top priorities. In rare situations where unforeseen events such as natural disasters, health emergencies (like epidemics or pandemics), political unrest, curfews, or unexpected changes like airline schedule adjustments or major local events impact the destination, we may need to postpone or reschedule a tour.

If such a force majeure or uncontrollable situation arises and you choose not to continue with the trip, here's what you need to know:

• No Refund Policy in Force Majeure Situations: In these exceptional cases, we’re unable to offer a refund—either full or partial—as many of the arrangements are already in place. However, we’ll offer you the next possible departure of the same tour, so you don’t miss out on the experience.

• Price Differences: If the price of the rescheduled tour is higher, we’ll kindly request you to pay the difference before departure. If it’s lower, the remaining amount will be kept safely with us as a credit shell that you can use for future bookings. Please note, refunds aren’t available on this credit shell.

• Working with Our Partners: We’ll do our best to work with our airline, hotel, and transport partners to adjust your travel plans. If they’re unable to accommodate the changes, standard cancellation charges may apply.

• Want to Change Your Destination? No problem! If you'd like to switch to another tour instead, we’ll check with our partners to see what’s possible. This might take a little time, but we’ll get back to you as quickly as we can. If your new tour costs more, you’ll need to pay the difference. If it costs less, the remaining balance will go into your credit shell with us.

We truly appreciate your understanding and support during such situations. Our team is always here to help and ensure you still enjoy a wonderful travel experience—just a little later than planned!

Cancellation of a Tour by T Trikon – Here’s What You Need to Know

At T Trikon, we strive to ensure every tour runs smoothly and as planned. However, in some rare cases, we may need to cancel a group tour or travel package due to operational reasons or if there aren’t enough participants to run the tour comfortably.

If this happens, we’ll make sure to inform you promptly through your registered email, phone, or SMS.

• Quick Refunds: The full amount you’ve paid will be refunded within 17 working days from the date of cancellation.

• How You'll Receive It: Refunds will be processed via  NEFT or RTGS— or original payment method, whichever is most convenient.

• Please Note: We won’t be able to offer interest on the refunded amount.

• Independent Arrangements: T Trikon won’t be responsible for any additional bookings or arrangements you may have made on your own, such as travel or accommodations outside the package.

• Switching to Another Tour: If you’d prefer to join another tour instead, our friendly Travel Advisors will be happy to help! Any difference in the tour price—whether extra or less—will be settled accordingly.

We truly appreciate your understanding and are always here to help you find the best travel options that suit your plans!

Your Health and Well-being While Traveling with T Trikon

At T Trikon, your comfort and safety are our top priorities. When you—or someone on your behalf—book a tour with us, it’s understood that you’re physically and mentally fit to travel to the chosen destination.

To make your journey smooth and enjoyable, we encourage all guests to take good care of their health throughout the tour and carry any necessary medication, along with a valid doctor’s prescription.

In the rare case where a guest is found unfit to travel or their health condition affects the comfort of fellow travelers, T Trikon reserves the right to decline the booking or discontinue the guest from the tour, always keeping the well-being of the entire group in mind. 

Should any health-related issues arise during the tour, the assistance will be provided with help of local doctors and hospitals, all related expenses will need to be covered by the guest. We kindly request that guests understand T Trikon cannot be held responsible for such situations. 

If we had to discontinue the guest due to physical or mental health issues, No refund will be provided. We can assist the guest to reach back home safely, all related expenses will need to be covered by the guest.

Please also note that some destinations—especially those at higher altitudes—can pose challenges, even for otherwise healthy individuals. That’s why we strongly recommend that senior citizens, minors, and guests with pre-existing medical conditions consult their doctor before booking, especially if the tour involves travel to high-altitude regions.

We’re here to support you in making your journey as safe, comfortable, and memorable as possible!

TTrikon neither offer nor pay any discounts or refunds for missed or unused services due to the traveller’s own fault, negligence or breach of these Terms.

• Please note that cancellation charges are calculated on the Total amount payable and not of advance amount paid.
• TTrikon will not be responsible for any losses incurred for any train/air/bus/taxi bookings, hotel bookings or extension to the camp done by clients/participants (either independently or through us)
• Refund will be paid only by NEFT /cheque after 10 days of the completion of event. Even in case of events cancelled by TTrikon, the same process will be followed.
• Transfer of booking to another event will be permitted where feasible and will be at the discretion of the management and participant consent.
• If TTrikon cancels the event and transfer of the booking amount is done, the full amount will be transferred to the participant.
• If the participant cancels a booking and opts for transfer of the booking to any other event, only the refund amount (as per applicable policy), will be transferred to the new event.
• In case participant cancels the booking of an event where transfer of booking is done, the participant will be refunded the amount as per applicable cancellation policy.
• In case of cancellation of any event due to reasons beyond control (like Natural calamities, riots, political uncertainty, public transport failure etc.), refund shall be payable with respect to the given refund norms.

TTrikon Gift Cards

TTrikon Gift Cards may be used for any tour. At the time of registration, participants need to mention the Coupon Code in the email so that he/she will be provided with the discounted rate. Gift cards can be used only once for the booking done by participant whose name is printed on the card.